FAQs

✅ Cool Teds FAQs  

Is my payment safe with Cool Teds?

Absolutely. Our checkout is 100% secure — encrypted tighter than a teddy bear hug. We accept major credit/debit cards and trusted providers like Shop Pay, Apple Pay, and PayPal, so your details stay safe while you shop happy.

Where are your tees designed and printed?

Every Cool Teds tee is dreamed up by Jonathan & Steph (powered by plenty of coffee and teddy bear vibes). Printing happens through our trusted US partners who use premium materials and equipment to make sure your tee looks as good in real life as it does on screen.

How long will delivery take?

Once you place your order, we get busy! Tees are typically printed and ready to ship within 2-4 business days. After that, depending on the courier, most orders arrive in 2–5 days. We’ll keep you posted with tracking details so you can follow your tee’s journey home.

Will I get tracking info?

Yep! As soon as your order ships, we’ll send you a tracking number so you can stalk your tee like it’s a celebrity on the red carpet.

What if my tee arrives damaged or not quite right?

We’ve got your back (and your front). If your order shows up with a defect or damage, just email support@coolteds.store with a photo. We’ll sort it out fast — replacement or refund, no bear fights required.

Do you offer returns if I just change my mind?

We offer a 30-day return window for unused, unworn, and unwashed tees with tags still attached. Think of it as our Bear-y Honest Policy — if it’s not true love, let us know within 30 days and we’ll help you out.

Do you ship internationally?

Right now we’re focused on delivering smiles in the US. Expanding worldwide? It’s definitely on our radar, so stay tuned!